We aim to answer each call and question right away. In the rare case that you land in our voicemail we will call you back at a time that works best for you or in 60 minutes or less.
By Mail
Country Moose Kids
Po Box 132
Berwick, Maine 03901
Shipping Department
Shipping & Receiving Countrymoosekids@aol.com
Order tracking
Damages
Returns
1(866) 448-3097
or
1(207)457-5376
Ground Shipping is Free.
Feel free to call us 9am to 11pm 7 days a week for any shipping questions you may have.
Canada orders and questions
Canadian Order Desk countrymoosekids@aol.com
1(866) 542-8879
or
1(207)457-5376
Questions?
If you wish to know what your duties and/or taxes will be please call or email us the item of interest and total order.
We use Fedex. They will deliver and bill you(for your customs fees not shipping) 1 week to 3 mo later. These taxes are based on your order cost and your ship to province. Unless we agree to pay these you are required to pay when billed. Unpaid bills will be rebilled and must be paid. We offer free gound shipping as well as dicounts into Canada. Please protect that by paying your customs fees. Thank you!
We ship Canadian orders same day or when the item arrives from the warehouse with most orders arriving to you within 8 to 11 business days. Remote locations please allow for more days.
Yes, we ship free ground to every address in Canada.
Most products ship Federal Express as we feel they treat you better than other carriers.
Feel free to call us 9am to Midnight 7 days a week for any shipping questions you may have.
GREAT NEWS! Your funds are worth more in the US now!
Mailing address:
Country Moose Kids
P.O Box 132
Berwick, Maine 03901
We are seeking Products made in Canada
You may send us your suggestions by mail or email
Our Return Policy Returns with authorization only.
Return shipping is paid by the customer
Our generous free shipping we feel keeps everyones costs down and keeps you from paying a restocking fee.
Our return policy has been the same since 1999 and is part of our policy at checkout.
Free Ground Shipping 
