We aim to answer each call and question right away. In the rare case that you land in our voice mail we will call you back at a time that works best for you.
By Mail
Country Moose Kids
Po Box 132
Berwick, Maine 03901
Our store:
60 Market Street
Somersworth, NH 03878
Shipping Department
Shipping & Receiving Countrymoosekids@aol.com
Order tracking
Damages
Returns
1(207)457-5376
Ground Shipping is Free.
Feel free to call us 9am to 11pm 7 days a week for any shipping questions you may have.
Questions?
Is you new Express/Expedited Shipping really free?
YES, we worked out a deal to allow us to ship expedited so you only pay your tax and duty. There is no broker fee shipping express/Expedited or USPS. If you opt to pay your tax up front we will also pay your duty. Note in FAX LINE or comments section "BILL TAX".
Is USPS shipping free?
YES, we pay your Parcel/Priority Mail shipping. Customs fees may be charged on arrival based on your provincial tax rate.
Canada:USPS does not charge broker & duty is only $5.40 (this is your most cost effective way to ship most items under 7 pounds only)Items over this weight will ship standard or Expedited.
If you wish to know what your taxes will be if any please call or email us the item of interest and total order.
We ship Canadian orders same day or when the item arrives from the warehouse with most orders arriving to you within 5 to 12 business days.
Yes, we ship all over Canada.
Feel free to call us 9am to 11pm 7 days a week for any shipping questions you may have.
Mailing address:
Country Moose Kids
P.O Box 132
Berwick, Maine 03901
We are seeking products made in Canada
You may send us your suggestions by mail or email.
How does the warranty work?
If for example you have a received damaged item. Simply call us letting us know when you ordered so we may look this information up to verify the order date. No worries we can help.
If your item is out of warranty all is not lost. We take pride in being here for you after the sale. Simply call us and we will do our best to assist.
Global Shipping Services
International Shipping countrymoosekids@aol.com
Shipping beyond the US and Canada?
Email for a shipping rate.
Rates are discounted up to 50% off published rates
Our Return Policy Returns with authorization only.
Return shipping is paid by the customer
Our generous free shipping we feel keeps everyones costs down and keeps you from paying a restocking fee.
Our return policy has been the same since 1999 and is part of our policy at checkout.
*Free Ground Shipping 
